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Student Access to Counseling Records or Student Complaints

In accordance with House Bill 4224 and Section 181.105 of the Texas Health and Safety Code, students receiving counseling services have the right to access their counseling records and to file complaints regarding mental health services.

Requesting Your Counseling Records

Students who receive services through the Department of Counseling and Social Services have the right to access their counseling records in accordance with applicable federal and state laws, ethical standards, and Grayson College policies.

To request a copy of your counseling records, please contact us at counseling [at] grayson [dot] edu  or speak directly with your current counselor. Our staff will assist you through the process of securely releasing records in accordance with applicable laws, privacy regulations, and departmental procedures.

Contacting the Texas Behavioral Health Executive Council (BHEC)

The Texas Behavioral Health Executive Council (BHEC) regulates licensed mental health professionals in Texas and investigates allegations of professional misconduct involving licensed professional counselors, marriage and family therapists, psychologists, psychological associates, social workers, and licensed specialists in school psychology. While not every concern or dispute involves professional misconduct, BHEC can provide information about the complaint process.

You may contact BHEC in the following ways:

  • Website: Texas Behavioral Health Executive Council (BHEC)
  • 24-Hour Complaint Referral Line: 1-800-821-3205
  • Main Office: 512-305-7700 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
  • Mail:
    Texas Behavioral Health Executive Council
    1801 Congress Avenue, Suite 7.300
    Austin, TX 78701

Filing a Consumer Complaint

If you wish to file a consumer complaint regarding mental health services, you may also contact the Texas Office of the Attorney General.

If you have questions about accessing your counseling records or your rights as a counseling student, please contact the Department of Counseling and Social Services at  counseling [at] grayson [dot] edu .