Help Desk - Frequently Asked Questions

• How do I find my Blackboard username?
  • Log into CampusConnect
  • Choose STUDENT INFORMATION
  • Click Demographic Data
  • Locate your Blackboard user name about halfway down the page.
• How do I log in to Blackboard?
  • Click on the Blackboard button
  • Click on Log in to Blackboard
  • Type in your Blackboard username
  • Type in your Password. The password is the same as your CampusConnect PIN. (If your PIN number starts with one or two zeros, you need to drop the zeros and log in with a two or three digit number as your initial password.)
  • The first time you log into Blackboard, you'll be required to change your password. Enter your current password first (your PIN number), then enter a new password, and then confirm the new password. Passwords are case sensitive and must contain at least 6 characters.
  • Upon successfully changing your password, you'll go back to the Blackboard login page to sign in with your Blackboard user name and the new password that you just created.
  • Click OK
  • Click on the class you want to enter
• What is my Blackboard password?

  Your Blackboard password is the same as your Campus Connect PIN number.

• Tips for AOL users!

  To avoid problems viewing webpages, minimize the AOL Browser and use a full-version browser such as Internet Explorer or Netscape.

• Why doesn't my transcript display in Campus Connect?

  If this is your first semester at Grayson and the semester is not over you will not have any transcript information available until the grades are posted at the end of the semester.

• Why do I receive a time conflict message when I try to add a class and it appears that there is not a conflict?

  Some classes have a lab that is at a different time than the class and it is not shown on Campus Connect, however once you have added the class the lab will appear on your schedule.

• How do I add a class that has a lab as a co-requisite for the class?

  You must add the lab first and then the system will allow you to add the corresponding class.

• How do I find out how much money I owe and when it must be paid?

  Log on to Campus Connect and click on ACCOUNT STATUS.

• What should I do if I receive the message "A runtime error has occurred do you wish to debug?"

  Answer "NO" to the question and Campus Connect should work just fine. Sometimes a web browser will receive a script error and try to debug it because script debugging is turned on in the web browser options.

• Why, when I click on the Online Registration and Student information button inside the CampusConnect link nothing happens?

  One possible reason for this happening is that you have a personal firewall and it is blocking you from entering CampusConnect. If you do have a personal firewall, disable it and try the Online Registration and Student Information button again. Another program that will prevent you from entering CampusConnect is a pop-up stopper. If you have a pop-up stopper running, please disable it and try again. Also a dial-up accelerator will prevent you from opening CampusConnect. If you have a dial-up accelerator, please exit it and try again (disabling it will not help). One other possibility is that you have been disconnected from the Internet.